What People Are Saying
I called back to tech support a 3rd time and spoke with “Joe” and explained all of the above. All he did was inform me I had to pay the 99.00 service fee to have somebody come out simply to take a look at it or buy the safety plan. When I informed him I would I would switch providers he was smug and didn’t care. So I immediately hung up and known as one other supplier and set up new installation.
The ONLY cause you must ever have Directv is if you’d like the NFL Sunday Ticket. That is the only factor benefit that Directv has over Dish. I was a very long time (5 years) customer of Directv. In September 2016 I had a brand new roof placed on my house and needed a simple realignment of the dish after the work was completed. Directv advised me after I known as on September 21st that they couldn’t have a tech there until October 11th!!!
Then when I asked her if somebody was coming out to my house would it not cost me a fee and she told me “I will let you realize.” After some more questions and obscure answers I told her overlook it. I hung up and called back about ten minutes later and spoke with one other rep. After listening to my issues she advised me a tech supervisor would call me back in 5 to 10 minutes. She confirmed my phone number and we hung up.
I’m very particular once I ask questions, and I ask the same questions multiple times to ensure there’s no confusion and that what they’re saying matches up. I told him thanks and that I would speak to my husband when he obtained home.
The area I reside did not have an web supplier supplier at the time. Was told HBO was included for the period of the contract at no charge, That was a lie, they began billing me after 2 months for HBO. When Verizon Fios got here into our area I chose to cancel my contract with Direct TV as a result of horrible customer service in addition to all of the lies and because I needed web to look at anything.
The excuse was that because of the swap over from a Directv to AT&T system, it may take a while for the change request to work it’s method by way of the system. I would wait a few days and then name again and then was informed it might take one other 72hrs. Another time after that, I was informed it would take 24-48hrs. I was handed from AT&T to DirecTv and back many many instances… each time they said that they’d fix it no problem simply wait (They are so well mannered). Then final week I was informed my move was developing with errors… and that they might look into it but no info on how it was going to be followed up.
I was getting the 771 (misplaced satellite sign) message. Have been thru heavy storms, blizzards, and so forth and very not often misplaced my satellite tv for pc sign. Back in 2010 I had a similar problem that I am having now called and the service tech walked me by way of the satellite arrange and problem solved.
So I known as DISH and they mentioned they could be there within the morning to do the total setup at no charge. I was able to get the America’s high 250 package with DISH (finest package) on 5 Tvs for $32 much less per thirty days than I was paying for the Choice bundle (center bundle) with Directv. $143 vs $111 and my value is guaranteed for two years with DISH. Directv will all the time jack up your charges after which you have to call in and threaten to disconnect your service at which era they will provide you with some reductions. Despite the truth that Directv would not get a service tech to me for 21 days, they nonetheless hit me with a $120 disconnect fee.
The AT&T/Directv merger may have been the worst thing that ever occurred to Directv. Their customer support has plummeted they usually not give a damn about their clients in any respect. It’s too unhealthy, because I would have by no means left and came upon how a lot better DISH is that if they’d just provided the service you’ll anticipate out of your satellite supplier. I am in an RV and I needed my companies moved from Florida back to NY state. I put in a name to have the providers changed like I do yearly so I would get the native channels at my new address and this time it’s now been over three weeks and nonetheless not working.
I complained a number of occasions to try to get this resolved and it never was so I canceled Direct TV. Now they want to charge me a $300.00 disconnect charge. They are the ones that broke their promises to me. Why would I continue to pay for a service from an organization that continues to promise issues then lie about it when questioned.
- They are those that broke their guarantees to me.
- Why would I continue to pay for a service from a company that continues to vow things then lie about it when questioned.
- I complained a number of occasions to try to get this resolved and it by no means was so I canceled Direct TV. Now they need to cost me a $300.00 disconnect charge.
- Was told HBO was included for the period of the contract at no charge, That was a lie, they started billing me after 2 months for HBO.
- When Verizon Fios got here into our space I chose to cancel my contract with Direct TV due to the horrible customer service as well as the entire lies and because I wanted web to look at something.
- The space I reside didn’t have an web supplier supplier on the time.
It often only takes a few minutes to modify it over. I’ve spent over 16hrs on the telephone with each agent in the company these previous weeks. I’ve talked to more managers who’re so polite it’s not funny… but nobody was able to complete the transfer.
That’s what you get for five years of loyalty to Directv. Dish has better channels, higher service, and higher features. There is no comparability on the DVR and Joey system in comparison with Directv. DISH blows Directv out of the water with expertise.
I was a Direct TV customer for nearly eleven years. Used to be a fantastic company however AT&T has ruined it. Never had any points with customer support until at present.
I was on the phone with them today for 2 hours making an attempt to resolve this concern. I was transferred several times to someone they stated would have the ability to help. The last transfer was to a Spanish speaking employee. I don’t converse Spanish and he or she did not perceive me so she transferred me with out saying something, again to the unique menu to start out over and the line went dead. Completely unorganized and disfunctional company I actually have ever had to cope with.
The first tech rep I spoke to did absolutely nothing. After 20 minutes she told me she was putting a “service name” for me. I asked her if this meant someone was coming to my house or have been they calling me?
However the value he told us was $89, so it was different but matched up similar to one of the first agents I talked to, and with not a giant improve in worth, we weren’t too nervous about it, so we began the process to set up web and cable. I was on the telephone with this agent for about 30+ minutes.
When I known as again to Direct TV all they stated was they’d improve my DVR’s to the genie. Disgusted by Direct TV. In august, while intensively shopping around for television/internet bundles, we came across Direct Tv. They marketed TV, 8 Mbps of internet (not so much, I know but we don’t want a lot) , and a trial of HBO and showtime with the Sunday NFL package deal with a free Genie AND mini geni. I got all the main points and he was very detailed and well mannered.
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You additionally get Netflix directly on the DISH Hopper (you still pay the subscription value) so that you don’t want a Bluray or Roku in every room to get Netflix. DISH additionally has Sirius XM of their channel lineup. I’m undecided if that could be a permanent deal or not, however that would be another feather in the cap of DISH. I get on to an individual within a couple of minutes after I call DISH. I known as Directv yesterday and was on hold for a total of forty eight minutes before I got to the one that may clear up my minor downside (returning the gear).
Three frickin weeks to get a tech out for a 2 minute job? That’s the start of football season, starting of the fall lineup, begin of MLB playoffs, etc.
We mentioned it and the subsequent day I was at work, my husband referred to as Direct Tv confirming questions and talked to a different agent and the price changed to $79. He was excited and once I obtained house that evening we sat down to call Direct TV to set up our bundle. Confirming that our bundle could be television, 8mbps web, NFL Sunday package, free genies and trial of HBO.